Reference

How We Handle Your Account Privacy

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with clear boundaries. This page explains exactly what we collect, why we collect it, and how you can request changes or removal at any time.

Account Data ProtectionWallet Transaction PrivacyYour Right to Access & DeleteCookie ControlsContact Us Anytime
fokusjitu How We Handle Your Account Privacy
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review, correct, or remove data tied to your fokusjitu account, our support team handles privacy requests directly. Reach us through any of the channels below and we will respond as quickly as we can — typically within one business day for account-related data queries.

Team online

Live Chat

Open the chat widget from your account dashboard to submit a privacy or data request directly to our support team.

Email Support

Send your data request to our support address listed in your account settings. Include your registered contact detail for faster handling.

Account Settings

Some data preferences — including cookie consent and communication opt-outs — can be managed directly inside your account settings page.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We use SSL encryption on every page of the lobby, including the deposit and withdrawal flows for DANA, OVO, and GoPay. Your account password is stored in hashed form — we never hold it in plain text. Session tokens expire automatically after a period of inactivity, so a shared device does not leave your account exposed. If you believe your account has been accessed without your permission, contact support immediately and we will suspend the session and guide you through a secure reset.

Encryption in Transit

All data moving between your device and our servers — including wallet references and login credentials — travels over SSL-encrypted connections.

Cookie Policy

We use session cookies to maintain your lobby state and preference cookies to remember your wallet choice. No advertising cookies are placed without your consent.

Data Retention

Account data is kept for as long as your account is active or as required by applicable law. You may request a full data summary or deletion at any time via support.

Who to Contact

For any data access, correction, or deletion request, reach our privacy support team through live chat or the email address in your account settings.

Common Questions About Your Privacy on fokusjitu

These are the questions we hear most often about how your data is handled. If your question is not covered here, our support team is available to help directly.

We collect your registered contact details, login activity, and payment references for DANA, OVO, or GoPay. We do not collect data beyond what is needed to run your account and process transactions.

Yes. Contact our support team via live chat or email and request a data summary. We will compile the account and transaction data tied to your profile and send it to your registered contact.

Send a deletion request through live chat or the support email listed in your account settings. We will process it in line with our retention obligations and confirm once the data has been removed.

No. Your wallet references are used only to process and verify your own transactions. We do not share payment data with advertisers or unrelated third parties.

Transaction logs are kept for the period required to handle disputes and meet legal obligations in regions where the service is available under local law. Inactive account data is reviewed on a rolling basis.

Session and preference cookies can be cleared through your mobile browser settings at any time. Advertising cookie consent can be adjusted inside your account settings without affecting your lobby access.